Terms of Service

Cazzy (ABN 20 106 341 634) is an online directory of casual hospitality and retail staff. In these terms, "Cazzy", "we" and "us" mean the business that operates it.

These terms apply to everyone who uses Cazzy: people looking for casual work ("staff") and businesses such as cafés, restaurants, venues and shops looking for staff ("businesses").

By creating an account you agree to these terms and to our Privacy Policy. If you do not agree, do not use Cazzy.

Nothing in these terms removes rights you have under the Australian Consumer Law or any other law that cannot be excluded.

Cazzy lets a business search staff profiles, send a request, and, if the staff member agrees, pay to see that person's first name and mobile number so the two can talk.

Cazzy is an introduction service only. We are not an employer, a labour hire provider, a recruitment agent acting for either side, or a party to any agreement between a business and a staff member.

We do not interview, test or vet staff or businesses. We do not check identity, qualifications, experience, references, right to work, visa conditions, RSA competency cards, food safety training, or criminal history. Declarations on a profile are made by the staff member and are marked "self-declared".

Information on a profile is supplied by the person it describes. Where a profile shows "RSA: YES (self-declared)", it means the staff member has said so. It is not confirmed by Cazzy.

We do not promise that a business will find staff, that staff will receive requests or work, that any person will answer a call or attend a shift, or that a particular person will suit a particular role.

You must not describe staff found through Cazzy as "verified", "background checked" or "RSA verified" by Cazzy.

You must be at least 18 years old to create a staff account.

A business account must be created by someone authorised to act for the business, using a valid ABN.

You must give true, current information and keep it up to date. One person or business may hold one account.

Keep your password private. You are responsible for what happens under your account. Tell us straight away if you think someone else has used it.

Joining and using Cazzy as staff is free. Cazzy never charges staff a fee to be listed, to receive requests, or to be booked.

You confirm that you are 18 or older and that you have the legal right to work in Australia. A business may ask you to prove this before you start.

Your profile must describe you truthfully, including your roles, skills, years of experience and suburb. Only declare RSA if you hold a current NSW RSA competency card. Only declare food handler training if you have completed it, for example the NSW Food Handler Basics course.

If your visa limits the hours you can work, you must stay within those limits across all your jobs, and you are responsible for telling a business about them. Cazzy does not ask about or record your visa.

Adding a selfie is optional. If you add one, you must take it with your device camera, and it must be a clear, current picture of you and nobody else.

When you press "Call me", you agree that we share your first name and mobile number with that one business. When a business books you, it also sees your photo, if you have added one, so it knows who to expect.

Switch yourself to Unavailable when you do not want requests.

We text your mobile when a business sends you a request. Texts are free for you. Turn them off with "Text me new requests" on your dashboard.

If a business marks you as booked and that is not correct, press "This is wrong" so the booking is cancelled.

You may use staff contact details only to discuss and arrange work at your own business. You must not sell, share or publish them, add them to a marketing list, or use them for any other purpose.

You are the employer or engager of any staff you take on. You are responsible for everything that follows from that, including:

• paying at least the wages and entitlements required by the Fair Work Act 2009 (Cth) and the applicable modern award, such as the Hospitality Industry (General) Award, the Restaurant Industry Award or the General Retail Industry Award;
• keeping employee records and giving payslips within one working day of paying staff, as the Fair Work Act requires;
• superannuation, tax withholding and workers compensation insurance;
• a safe workplace under the Work Health and Safety Act 2011 (NSW);
• checking the person's right to work in Australia, and any work-hour limits on their visa;
• making sure staff who handle food have the food safety training the NSW Food Act 2003 and Food Standards Code require for your business;
• deciding the correct type of employment (for example casual or part-time) based on how the work is actually arranged, and giving the Fair Work Information Statement and the Casual Employment Information Statement when the law requires;
• sighting a current NSW RSA competency card before the person serves or supplies alcohol, as the Liquor Act 2007 (NSW) requires.

Jobs you post must be real, current and lawful. They must show the true pay, which cannot be below the legal minimum for the role and shift. Do not include phone numbers, emails or links, do not limit a job by gender, age, race, religion, nationality or other protected attributes, and do not offer unpaid trials or cash-only pay. We may remove a job that breaks these rules.

Shift details you send with a request must be genuine and accurate. The hourly pay you enter is the pay you are offering for that shift. You must not pay less than it, or less than the legal minimum for the role and shift if that is higher.

When you register, you agree to the Fair Work Commitment shown on the sign-up page. We may suspend or close a business account after a credible report of underpayment or unlawful conduct.

You must not discriminate unlawfully when choosing staff. You must not harass, threaten, intimidate or abuse staff you contact through Cazzy.

You and the staff member are responsible for agreeing the terms of the work, including duties, pay, hours, breaks and cancellation.

Press "Book" only when you and the staff member have agreed on the work. Press "Release" when the work is finished.

Searching and sending requests is free for businesses.

To see phone numbers, a business starts a session. A session costs $15, lasts 12 hours from when it starts, and lets the business unlock the numbers of up to 5 staff who pressed "Call me". The price shown before you pay is the total price.

A business can also post a job. Posting a job costs $5. Staff with that role can apply until the shift starts. To see applicants' numbers, the business starts a session from the job page for $10, which works like any other session: up to 5 numbers within 12 hours.

A session ends after 12 hours or when all 5 unlocks are used, whichever comes first. Unused unlocks do not carry over.

The fee pays for access to contact details. It is not a fee for a successful hire, and it does not depend on whether the staff member answers, agrees to work, or attends.

Payments are processed by our payment provider. We do not store card numbers. Prices are in Australian dollars and include any GST we are required to charge.

A free session, where we offer one, is a full session on the same terms.

Refunds and replacements:

• if you were charged but the session did not start, or numbers could not be unlocked because of a fault on our side, we will refund or re-credit the session;
• if a number you unlocked was disconnected or clearly not the staff member's number, and you tell us within 7 days, we will give you a replacement unlock.

We do not give refunds simply because you changed your mind, did not use all your unlocks, or did not reach an agreement with the staff you called. This does not limit your rights under the Australian Consumer Law (see section 11).

We may change prices for future sessions. A change never affects a session you have already paid for.

A booking on Cazzy is a record that a business and a staff member say they have agreed on work. It is not a contract with Cazzy, and Cazzy does not guarantee it.

If a business does not release a booking, Cazzy releases it automatically 7 days after the last day of the shift.

On release, the business gives the staff member a score from 1 to 10 and may add a short private message. The staff member may then score the business.

Scores must be honest and based on the real booking. An average score is shown on a profile once it has at least 3 reviews. Private messages are visible to Cazzy only.

We may remove a review, or not count it, if we reasonably believe it is false, abusive, discriminatory, or given for a booking that did not happen. We do not check reviews for accuracy.

Cazzy points and free sessions are promotional benefits. They have no cash value and cannot be transferred, sold or exchanged for money.

The current ways to earn and use points and free sessions, including limits, are shown on your account page. Points expire 12 months after they are earned. Free sessions expire 6 months after they are given.

A referral counts only when the person or business you invited is genuinely new and joins using your link or code.

We may cancel points, free sessions or a boost obtained through fake or multiple accounts, self-referral, fraud or other misuse.

We may change or end a promotion for the future. If we do, we will give reasonable notice on the site, and points you have already earned stay valid until they expire.

We handle personal information as our Privacy Policy describes, in line with the Australian Privacy Principles in the Privacy Act 1988 (Cth).

In search, a staff profile shows a Cazzy ID, role, skills, experience and suburb. It does not show name, email, mobile number or photo.

We send service messages about your account and requests. We will send marketing messages only with your consent, and every one will include a way to unsubscribe.

You must not:

• give false or misleading information, or pretend to be someone else;
• use Cazzy to offer or seek work that is unlawful, unsafe or below legal minimum pay;
• harass, threaten or discriminate against anyone you contact through Cazzy;
• copy, scrape or collect profiles or contact details, or use automated tools on the site;
• try to get staff contact details without a session, or resell access to them;
• interfere with the site's security or operation, introduce harmful code, or try to get into another user's account;
• upload a photo of another person, or any offensive or unlawful content.

Our services come with guarantees that cannot be excluded under the Australian Consumer Law. For major failures with the service, you are entitled:

• to cancel your service contract with us; and
• to a refund for the unused portion, or to compensation for its reduced value.

You are also entitled to be compensated for any other reasonably foreseeable loss or damage.

If the failure does not amount to a major failure, you are entitled to have problems with the service rectified in a reasonable time and, if this is not done, to cancel your contract and obtain a refund for the unused portion of the contract.

Nothing in these terms excludes, restricts or modifies any right or remedy that cannot lawfully be excluded, restricted or modified.

Subject to section 11, and as far as the law allows:

• we are not responsible for the conduct of any staff member or business, for whether work is offered, performed or paid for, or for any dispute between a business and a staff member;
• we are not responsible for loss caused by information that a user supplied and we did not know was wrong;
• where the law lets us limit our liability for a failure to meet a consumer guarantee, our liability is limited to supplying the service again or paying the cost of having it supplied again;
• we are not liable for loss of profit, loss of business or other indirect loss.

These limits do not apply to loss caused by our own fraud, wilful misconduct or negligence.

We take reasonable steps to keep Cazzy available and working. It may sometimes be unavailable because of maintenance, upgrades, security events, outages at our providers, or events beyond our reasonable control.

You are responsible for loss we suffer because you broke these terms or the law, but only to the extent you caused it and we did not.

You can close your account at any time with "Close my account" on your account page, or by contacting us at cazzy.localdir@outlook.com. Logging in again within 30 days reopens it.

We may suspend or close an account if we reasonably believe the user has broken these terms, given false information, misused contact details, or put another user at risk. Where practical we will tell you why and give you a chance to respond first.

We may suspend an account immediately, without notice first, where continued access presents a significant security, safety, fraud or legal risk.

If we close a business account for a reason that is not the business's fault, we will refund any session that has been paid for and not started.

We may change, pause or stop the service. If we stop it altogether, we will give at least 30 days' notice on the site where we reasonably can.

Closing an account does not remove obligations that arose before it was closed.

Tell us about a problem at cazzy.localdir@outlook.com or through the Feedback page. We will acknowledge it within 2 business days and aim to resolve it within 14 days.

Cazzy is not responsible for resolving a dispute between a business and a staff member about work, pay or conduct. Questions about pay and conditions can be taken to the Fair Work Ombudsman.

Privacy complaints are handled as our Privacy Policy describes.

If we cannot resolve your complaint about Cazzy, you can contact NSW Fair Trading, or apply to the NSW Civil and Administrative Tribunal. Nothing in this section limits your rights under the Australian Consumer Law.

We may update these terms. The current version and its start date are always on this page.

For a change that reduces your rights or adds to your obligations, we will give at least 14 days' notice by email or on your account page before it applies. If you do not accept the change, you can close your account before it starts.

A change never applies to a session already paid for.

These terms are governed by the laws of New South Wales, Australia. The courts and tribunals of New South Wales have non-exclusive jurisdiction.

The Cazzy name, logo, site design and software belong to us. You keep ownership of the information and photo you provide, and you give us permission to use them to run the service as these terms and the Privacy Policy describe.

If part of these terms is found to be invalid, it is read down or removed as far as needed, and the rest continues to apply.

If we do not enforce a term straight away, we may still enforce it later.

These terms and the Privacy Policy, with any extra terms shown to you for a particular feature or promotion, are the terms for your use of Cazzy.

Contact: Cazzy, ABN 20 106 341 634, cazzy.localdir@outlook.com.